We have resolved the issue. We will be providing an RCA via our support portal in the next 2 business days. During this incident, applications and API Gateways continued to run without interruptions.
Posted Oct 23, 2017 - 21:35 PDT
Monitoring
Our engineers have resolved the issue and are monitoring recovery
Posted Oct 23, 2017 - 16:55 PDT
Update
Our engineers have identified the fix and are currently rolling it out to all servers and will have the issue resolved soon.
Posted Oct 23, 2017 - 16:10 PDT
Update
The issue with synchronization of on-prem servers with pre-configured application properties has been resolved. We are now seeing servers with too many apps that are taking too long to sync and are disconnecting. We are investigating a solution for these runtimes.
Posted Oct 23, 2017 - 14:05 PDT
Update
Our engineers are currently rolling out the fix and will have the issue resolved soon.
Posted Oct 23, 2017 - 12:55 PDT
Identified
An issue with the synchronization of the on-prem servers with pre-configured application properties has been identified. Runtimes are not affected by this issue. Our engineers are working on rolling out the fix
Posted Oct 23, 2017 - 11:55 PDT
Update
Some customers are still seeing disconnected runtimes for on-prem deployments. Our engineers are continuing to work to resolve the issue.
Posted Oct 23, 2017 - 10:54 PDT
Investigating
We are experiencing issues with Runtime Manager where some customers are experiencing runtimes showing as disconnected in on-prem deployments. Our engineers are investigating.