We sincerely apologize for the impact this issue caused you and your business. It is our goal to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.

Root Cause Analysis Document Link: Customer’s newly created alerts may not have been processed - Feb 24th 2023

If you have additional questions or need further support, please open a case with Support via the Help portal.