Customers will experience problems with our MuleSoft Anypoint Platform
Postmortem
Our commitment to you:
We sincerely apologize for the impact this issue caused you and your business. It is our goal to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.
Root Cause Analysis Document Link: The Anypoint Platform services were unavailable for the EU and US regions - September 20, 2023
If you have additional questions or need further support, please open a case with Support via the Help portal.
Posted Sep 21, 2023 - 16:27 PDT
Resolved
This incident has been resolved.
Posted Sep 20, 2023 - 13:06 PDT
Monitoring
All services are recovered now, we are monitoring.
Posted Sep 20, 2023 - 12:01 PDT
Update
More services are recovered now, we are still monitoring full recovery.
Posted Sep 20, 2023 - 11:39 PDT
Update
More services are recovered now, we are still monitoring full recovery.
Posted Sep 20, 2023 - 11:12 PDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 20, 2023 - 10:19 PDT
Update
More services are recovered now, we are still monitoring full recovery.
Posted Sep 20, 2023 - 10:14 PDT
Update
After implementing the fix, some components started to recover, Customers will still experience errors on some MuleSoft Anypoint Services, teams are fully engage and monitoring the recovery.
Posted Sep 20, 2023 - 09:40 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 20, 2023 - 09:03 PDT
Investigating
Customers will experience problems with our MuleSoft Anypoint Platform due to an issue with a 3rd party vendor. Runtimes maybe be impacted. Engineering teams are investigating the problem.
Posted Sep 20, 2023 - 08:39 PDT
This incident affected: Object Store v2 (Object Store v2 - Stats - us-east-1, Object Store v2 - Service - us-east-1, Object Store v2 - Service - us-east-2, Object Store v2 - Service - us-west-1, Object Store v2 - Service - us-west-2, Object Store v2 - Service - eu-west-1, Object Store v2 - Service - eu-west-2, Object Store v2 - Service - eu-central-1, Object Store v2 - Service - ap-southeast-1, Object Store v2 - Service - ap-southeast-2, Object Store v2 - Service - ap-northeast-1, Object Store v2 - Service - sa-east-1, Object Store v2 - Service - ca-central-1), Runtime Services (Runtime Fabric, Scheduler), Anypoint Management Center (Access Management, API Manager, Runtime Manager, API Analytics, Anypoint Monitoring, API Functional Monitoring, API Governance), Anypoint MQ (Anypoint MQ - Admin - us-east-1, Anypoint MQ - Stats - us-east-1, Anypoint MQ - Broker - us-east-1, Anypoint MQ - Broker - us-east-2, Anypoint MQ - Broker - us-west-2, Anypoint MQ - Broker - ca-central-1, Anypoint MQ - Broker - eu-west-1, Anypoint MQ - Broker - eu-west-2, Anypoint MQ - Broker - ap-southeast-1, Anypoint MQ - Broker - ap-southeast-2, Anypoint MQ - Broker - ap-northeast-1), Anypoint Security (Secrets Manager), Communities and Engagements (Exchange), and Anypoint Partner Manager v2, MuleSoft Help Center.