RTF Clusters showing Status Degraded
Incident Report for US1 - Anypoint Platform

Our commitment to you:

We sincerely apologize for the impact this issue caused you and your business. It is our goal to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.

Root Cause Analysis Document Link: https://help.mulesoft.com/s/article/RTF-instances-appeared-as-Degraded-due-to-upcoming-Certificate-expiration-Feb-11th-2022

If you have additional questions or need further support, please open a case with Support via the Help portal.

Posted Feb 25, 2022 - 09:48 PST

The issue has been resolved, an automated job will clean this up for all Runtime Fabric customers on Sunday, customers can also self serve and clean this up following the instructions in the following KB article: https://help.mulesoft.com/s/article/RTF-Degraded-Due-to-Client-Certificate-Expires-in-28-Days
This UI warning didn't cause any problem or degradation in customer runtimes nor Anypoint Control plane.
Posted Feb 11, 2022 - 12:54 PST
Engineering teams have found the problem and they are working on resolution, Runtime Fabric is not degraded and applications are not impacted, this is a UI warning with no impact to Runtimes or Control Plane.
Posted Feb 11, 2022 - 10:49 PST
We are continuing to investigate this issue.
Posted Feb 11, 2022 - 10:42 PST
Customers can expect a "Status Degraded" message related to future client certificate expiry in the RTF UI. This should not impact any application deployments.
The team is investigating this issue. Until the issue is resolved, please do not perform RTF upgrades.
Posted Feb 11, 2022 - 09:13 PST
This incident affected: Runtime Services (Runtime Fabric).