US Anypoint Platform 50x errors
Incident Report for US1 - Anypoint Platform
Postmortem

Our commitment to you:
We sincerely apologize for the impact this issue caused you and your business. It is our goal to provide world-class service to our customers, and we are continuously assessing and improving our tools, processes, and architecture to provide our customers with the best service possible.

Root Cause Analysis Document Link: https://help.mulesoft.com/s/article/US-Anypoint-Platform-providing-5xx-errors-13-Dec-2022
If you have additional questions or need further support, please open a case with Support via the Help portal.

Posted Dec 22, 2022 - 15:43 PST

Resolved
We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Posted Dec 13, 2022 - 14:55 PST
Update
We are continuing seeing recoveries on all our services, customers should be able to login and interact with the Anypoint Platform
Posted Dec 13, 2022 - 13:46 PST
Update
We are seeing recoveries on all our services, customers should be able to login and interact with the Anypoint Platform
Posted Dec 13, 2022 - 10:53 PST
Identified
We are working towards recovering, customers will start seeing recoveries on different areas of the Anypoint Platform, we are continue working on fixing this problem.
Posted Dec 13, 2022 - 09:56 PST
Update
MuleSoft is still investigating this problem, we will provide more information as soon as possible.
Posted Dec 13, 2022 - 09:43 PST
Update
We are continuing to investigate this issue.
Posted Dec 13, 2022 - 09:42 PST
Update
We are continuing to investigate this issue.
Posted Dec 13, 2022 - 09:19 PST
Investigating
MuleSoft engineering is investigating errors in the US Anypoint Platform, customers will experience 50x errors while interacting with the platform
Posted Dec 13, 2022 - 09:14 PST
This incident affected: Anypoint Management Center (Access Management, API Manager, Runtime Manager, API Analytics, Anypoint Monitoring, API Functional Monitoring), Runtime Services (Runtime Fabric, Anypoint MQ, Object Store v2), Communities and Engagements (API Community Manager, Exchange), Anypoint Security (Secrets Manager, Security - Edge, Tokenization), Design Center (Flow Designer, API Designer, API Mocking Service, Design Center Projects), and Anypoint Partner Manager v2, MuleSoft Composer for Salesforce, MuleSoft Composer.