Identified - The issue has been identified and a fix is being implemented.
May 10, 16:51 PDT
Update - Customer may experience issues while using Object Store V1 and Schedulers. We are continuing to investigate this issue.
May 10, 15:45 PDT
Update - We are continuing to investigate this issue.
May 10, 14:43 PDT
Investigating - We are observing errors while deploying CloudHub applications. Our engineers are investigating.
May 10, 14:13 PDT
Anypoint Management Center Partial Outage
Access Management Operational
API Manager Operational
Runtime Manager Partial Outage
API Analytics Operational
Anypoint Monitoring Operational
API Functional Monitoring Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
Exchange Operational
Design Center Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
API Notebook Operational
Runtime Services Partial Outage
Runtime Fabric Operational
Anypoint MQ Operational
Object Store v2 Operational
Scheduler Partial Outage
Enhanced logging Operational
Insights Operational
Persistent Queues Operational
Object Store v1 Partial Outage
Anypoint Partner Manager V2 ? Operational
Anypoint Visualizer Operational
Data Gateway Operational
Dataloader Operational
Documentation Operational
MuleSoft Composer for Salesforce Operational
MuleSoft Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
May 6, 14:24 PDT
Scheduled - US: On Saturday, May 15, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

***New/enhanced feature releases***

API Community Manager
- Introducing new capabilities in Guided Setup and Diagnostics to simplify the profile permissions configuration process.
- Upgrade of API Console to 6.4.9
- New features in Api Console Component
- Make calls directly from the browser (bypassing salesforce experience cloud)
- Support credentials population in API Console
- Expandable request panel
- New capability to search in API Specifications, Documentation Pages and Custom Fields
- New componentes
- Custom Fields Table
- Custom Fields Pills

Anypoint Exchange
Accessibility improvements in Exchange with improved color contrasting of UI components.

***Bug fixes & back-end performance enhancement releases***

API Community Manager
Bug fixes (no downtime anticipated)


***Bug fixes & security updates***

Anypoint MQ
Bug fixes (no downtime anticipated)
Security updates.



***Downtime Announcement(s)***


ATTENTION: a 5 to 15 minutes service interruption is expected during this maintenance window …

We will be introducing the Cookies preferences link and banner so users of Anypoint Sign in public portals can manage their cookie preferences.
*** Service impact details:
* Applications:
- Anypoint Management Center
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* User Experience(UX): Anypoint Management Center scripts may be interrupted by the banner, in which case you will be prompted to provide explicit consent to opt-in to the cookies used on the site.
* API calls: API calls will not be impacted.


ATTENTION: a 1 to 5 minutes service interruption is expected during this maintenance window.

We will be performing a scheduled Tomcat and JDK version upgrade on part of the platform’s underlying infrastructure.
Service impact details:
* Applications:
Cloudhub logging
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX):
No data loss. However, Cloudhub logging users may not be able to access application logs.
* API calls: will not be impacted.
* Logs and Data: log and metric display data will be updated during the service interruption.


ATTENTION: a 15 minutes to 1 hour service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
Service impact details:
* Applications:
- Mule Communication Manager
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Application management capabilities of Runtime Manager may be disrupted as some servers may appear as disconnected and unavailable. This will be temporary and the correct state of the application will be reflected after the update has been completed.
* API calls: API calls will not be impacted.
* Logs and Data: log and metric display data will be updated during the service interruption.


ATTENTION - Upcoming Release Announcement : This is a heads up regarding a planned deployment of the encryption at rest changes during the May 29 2021 Release window. The OSv1 POST/PUT/DELETE functionality will be disrupted for up to 15 minutes during the May 29 Maintenance Window.

Planned schedule -
US: On Saturday, May 29, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

As part of our efforts to enhance our security posture to best protect our customer data, we are updating our databases to have encryption at rest. Please see here for more details - https://help.mulesoft.com/s/article/Anypoint-Platform-CloudHub-Data-Migration-May-2021

Service impact details:
Application deployments through Runtime Manager will fail or will be delayed for up to an hour.

API deployments through API Manager will fail or will be delayed for up to an hour.

Design Center test experience will be degraded for up to an hour.

Application schedules can be delayed by up to an hour.

Applications using OSv1 (Mule 3.x) will not be able to write/update data while experiencing transaction failures. OSv1 POST/PUT/DELETE API calls will fail up to 15 mins.


During maintenance downtime:
Existing Runtimes/Applications: The existing applications that are running will not be impacted. However, updates and restarts will be delayed for up to an hour.
New Runtimes/Applications: Requests for new application deployment will be delayed for up to an hour.
User Experience(UX): Applications, DLB, VPNs and VPC UI will be in read-only mode. Updates will not work but assets will be visible and will not be impacted.
API Calls: OSv1 POST/PUT/DELETE API calls will fail for up to 15 mins. GET requests will continue to work.

CloudHub POST/PUT/PATCH/DELETE API calls will fail for up to 30 mins. GET requests will continue to work.
Metrics Data: Metrics data will be delayed by up to 30 mins.



May 3, 13:17 PDT
Past Incidents
May 10, 2021

Unresolved incident: Customer may experience issues in Cloudhub related to Deployment, Schedulers and ObjectStore V1.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
May 7, 18:05 PDT
Update - We are continuing to work on a fix for this issue.
May 7, 17:07 PDT
Identified - The issue has been identified and a fix is being implemented.
May 7, 16:12 PDT
Investigating - We are experiencing intermittent issues with application deployment to on-premise runtimes. Our engineers are investigating.
May 7, 15:00 PDT
May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:01 PDT
Scheduled - On Thursday, May 06, 2021, at 10:00 AM PT, MuleSoft will be updating the Status Page to reflect the updated services. This update is to provide our valued customers with an improved insight into the services that will be going through Maintenance or a Release. This will also provide improved information into a service disruption.

This modification will not cause any disruption to any of your applications or MuleSoft services.
May 4, 16:57 PDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Completed - The scheduled maintenance has been completed.
May 1, 10:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 09:00 PDT
Scheduled - On Saturday, May 1, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

***New/enhanced feature releases***


***Bug fixes & back-end performance enhancement releases***

Exchange
Security improvements

***Downtime Announcement(s)***


*** ATTENTION: This is a heads up regarding a planned deployment of the encryption at rest changes during the May 29 2021 Release window. The OSv1 POST/PUT/DELETE functionality will be disrupted for up to 15 minutes during the May 29 Maintenance Window. ***

Planned schedule -
EU: On Thursday, May 27, 2021 between 10AM and 3PM PDT (1PM - 6PM EDT, 5PM-10PM UTC)

US: On Saturday, May 29, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

As part of our efforts to enhance our security posture to best protect our customer data, we are updating our databases to have encryption at rest. Please see here https://help.mulesoft.com/s/article/Anypoint-Platform-CloudHub-Data-Migration-May-2021 for more details.

*** Service impact details:
Application deployments through Runtime Manager will fail or will be delayed for up to an hour.

API deployments through API Manager will fail or will be delayed for up to an hour.

Design Center test experience will be degraded for up to an hour.

Application schedules can be delayed by up to an hour.

Applications using OSv1 (Mule 3.x) will not be able to write/update data while experiencing transaction failures. OSv1 POST/PUT/DELETE API calls will fail up to 15 mins.


During maintenance downtime:
Existing Runtimes/Applications: The existing applications that are running will not be impacted. However, updates and restarts will be delayed for up to an hour.
New Runtimes/Applications: Requests for new application deployment will be delayed for up to an hour.
User Experience(UX): Applications, DLB, VPNs and VPC UI will be in read-only mode. Updates will not work but assets will be visible and will not be impacted.
API Calls: OSv1 POST/PUT/DELETE API calls will fail for up to 15 mins. GET requests will continue to work.

CloudHub POST/PUT/PATCH/DELETE API calls will fail for up to 30 mins. GET requests will continue to work.
Metrics Data: Metrics data will be delayed by up to 30 mins.



Apr 23, 12:48 PDT
Apr 30, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Apr 30, 00:59 PDT
Monitoring - The services are back online. Our engineering team is monitoring the service health.
Apr 29, 23:55 PDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 23:28 PDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 22:32 PDT
Identified - Some customers may still be experiencing the issue. Our engineering team has identified the problem, and is working to resolve it.
Apr 29, 21:47 PDT
Monitoring - The services are back online. Our engineering team is monitoring the service health.
Apr 29, 21:18 PDT
Investigating - We are experiencing an issue with CloudHub deployments. Our engineers are investigating.
Apr 29, 20:23 PDT
Apr 29, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Apr 29, 16:20 PDT
Monitoring - The services are back online. Our engineers are monitoring the service health.
Apr 29, 16:04 PDT
Update - Customer might experience issues when applications are using ObjectStore v1. Our engineers are investigating.
Apr 29, 15:49 PDT
Update - Customer may experience delays in scheduler. Customer may experience issues in deploying applications in Flow Designer.
Apr 29, 15:41 PDT
Investigating - We are experiencing an issue with CloudHub deployments. Our engineers are investigating.
Apr 29, 15:18 PDT
Apr 28, 2021

No incidents reported.

Apr 27, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Apr 27, 12:37 PDT
Monitoring - The services are back online. Our engineering team is monitoring.
Apr 27, 11:11 PDT
Apr 26, 2021

No incidents reported.