All Systems Operational
Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
Monitoring Center Operational
API Functional Monitoring Operational
Design Center Operational
Exchange Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
API Notebook Operational
Runtime Services Operational
Runtime Fabric Operational
Anypoint MQ Operational
Object Store Operational
Scheduler Operational
Enhanced logging Operational
Insights Operational
Persistent Queues Operational
MuleSoft Composer for Salesforce Operational
Data Gateway Operational
Dataloader Operational
Documentation Operational
Anypoint Partner Manager V2 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update -
*** ATTENTION: Up to 60 minutes of service disruption will affect Mulesoft Composer for Salesforce during this maintenance window.
We will be restarting the OCS and CFM databases to pick up configuration changes. ***

*** Service impact details:
* Applications:
Mulesoft Composer for Salesforce
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Mulesoft Composer for Salesforce will experience service disruption while the databases are being restarted.
* API calls: Specific API calls to CFM and OCS services will be disrupted during database restarts.
* Logs and Data: will continue to be collected.
Apr 6, 15:03 PDT
Scheduled - On Saturday, April 17, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

***New/enhanced feature releases***

Anypoint Exchange
Introducing cookie consent management for Exchange public portals: Users of Exchange public portals can manage their cookie preferences.
Access Management
The Organizations resource “updatedAt” field now reflects the Subscription or Entitlements updates.

***Bug fixes & back-end performance enhancement releases***


- Anypoint API Designer & Mocking service
- Bug fixes, no downtime anticipated

***Downtime Announcement(s)***


During maintenance window API Manager will be in read-only mode:
- Runtimes: are not impacted.
- User Interface (UI): will display ”Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” for create or modify actions.
- API calls: to these services will return ”Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” for create or modify requests.



*** ATTENTION: A 30 min to 1 hour service interruption is expected during this maintenance window in the Flow Designer product.
We will delete the cache and database that saves the user configurations and connections. ***


*** Service impact details:

* Applications:

Flow Designer.

During maintenance downtime:

* Existing Runtimes: are not impacted.

* User Experience(UX): Flow Designer customers will experience service interruptions and slowness for up to 1 hour

* API calls: API calls which retrieves connections and configurations will experience slowness.

When the users want to see their Flow Designer connections or configurations, they have to wait that the information is available.
Configurations and connections are in the steps of the flow created by the user and they contain the information for connecting with user accounts (for example user and passwords/authentication tokens). Also the configurations could contain, for example, the listener url of the created application or similar data.

* Logs and Data: log and metric display data will be updated during the service interruption.




*** ATTENTION: Up to 90 minutes of service performance degradation is expected during this maintenance window for the Exchange Tooling Service.

We will be performing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- Exchange
- Flow Designer
- CFM Connectivity Manager
- Composer Mule Adapter Service
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will not show any additional information.
- API calls: to the exchange-tooling-service will be expected to increase their response times.
- Logs and Data: will continue to be collected.




*** ATTENTION: up to 3 hours 30 minutes of service interruption is expected during this maintenance window … ***

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service impact details:
* On Prem Servers and Applications:
During the service interruption, there will be no impact to the Runtimes. Applications and servers will be on read-only mode and sync back after the update is completed.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Platform alerts and platform messages usage will be interrupted. Some servers’ and applications’ discrete alerts could be interrupted.
* API calls: API calls will only work on read-only mode.
* Logs and Data: log and metric display data will be updated during the service interruption as long as the runtimes are not restarted. In the event runtimes are restarted, the logs and metrics data will not be updated during the service interruption, however it will be synced after the completion of the window if available.



Apr 5, 18:04 PDT
Past Incidents
Apr 10, 2021

No incidents reported today.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Apr 8, 13:27 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 13:18 PDT
Investigating - Currently customers are unable to see CloudHub application scheduler , logs in the UI
Objectstore v1 functionality is impacted

Our engineers are investigating.
Apr 8, 13:00 PDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021
Completed - The scheduled maintenance has been completed.
Apr 3, 13:21 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 09:00 PDT
Scheduled - On Saturday, April 3, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

***Bug fixes & back-end performance enhancement releases***

API Exchange, API Designer
Improved message accuracy when creating OAS3 APIs
API Community Manager
Bug fixes (no downtime anticipated)


***Downtime Announcement(s)***

*** ATTENTION: up to 2 hours of data lag is expected during this maintenance window for the following ***

We will be performing a scheduled upgrade to API Analytics, Analytics Event/Archive API, and API Manager alert services operating system.
*** Service Impact Details:
* Applications:
API Analytics, Analytics Event/Archive API, and API Manager alert services
During maintenance downtime:
- Existing runtimes: are not impacted.
- API Analytics, Analytics Event/Archive API, and API Manager alert Runtime Services are not impacted beyond the lag time mentioned above.
Following maintenance downtime:
- User Experience (UX): Customers should receive all the alerts that have been triggered. There may be 1-2 hours lag. Alerts may be delayed, but there will be no loss of alerts.




*** ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window for the following ***


US only: We will be performing hardware maintenance to the Runtime Fabric management RDS database.
*** Service Impact Details:
* Applications:

During maintenance downtime:
- Existing runtimes: are not impacted.
Managing Runtime Fabric clusters will be impacted. Customers will not be able to operate clusters from the Anypoint platform UI.




*** ATTENTION: a 15 min to 1 hour service interruption is expected during this maintenance window … ***

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service impact details:
* Applications:
- Mule Communication Manager
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Application management capabilities of Runtime Manager may be disrupted as some servers may appear as disconnected and unavailable. This will be temporary and the correct state of the application will be reflected after the update has been completed.
* API calls: API calls will not be impacted
* Logs and Data: log and metric display data will be updated during the service interruption.



*** ATTENTION: up to 3 hours 30 minutes of service interruption is expected during this maintenance window … ***

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service impact details:
* On Prem Servers and Applications:
During the service interruption, there will be no impact to the Runtimes. Applications and servers will be on read-only mode and sync back after the update is completed.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Platform alerts and platform messages usage will be interrupted. Some servers’ and applications’ discrete alerts could be interrupted.
* API calls: API calls will only work on read-only mode.
* Logs and Data: log and metric display data will be updated during the service interruption as long as the runtimes are not restarted. In the event runtimes are restarted, the logs and metrics data will not be updated during the service interruption, however it will be synced after the completion of the window if available.
Mar 22, 15:16 PDT
Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.

Mar 27, 2021
Completed - The scheduled maintenance has been completed.
Mar 27, 09:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:03 PDT
Scheduled - On Saturday, March 27, 2021 between 9AM and 9:30AM PDT (12PM - 12.30 PM EDT, 4PM - 4.30 PM UTC)

***Downtime Announcement***


*** ATTENTION - Emergency maintenance: Up to 30 minutes of service interruption is expected during this emergency maintenance window for the following ***


We will be performing hardware maintenance to the Runtime Fabric management database.
During maintenance downtime:
- Existing runtimes: are not impacted.
Managing Runtime Fabric clusters will be impacted. Customers will not be able to manage their clusters from the Anypoint platform UI.


Mar 26, 16:32 PDT