All Systems Operational

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Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
API Functional Monitoring Operational
API Governance ? Operational
Exchange Operational
Audit Log Operational
Anypoint Monitoring Suite Operational
Anypoint Monitoring Operational
Anypoint Visualizer Operational
Telemetry Exporter Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
API Experience Hub Operational
Design Center Operational
API Designer Operational
Mocking Service Operational
Runtime Services Operational
Runtime Fabric Operational
Scheduler Operational
Log Aggregator Operational
Persistent Queues Operational
Object Store v1 Operational
Anypoint MQ Operational
Anypoint MQ - Admin - us-east-1 Operational
Anypoint MQ - Stats - us-east-1 Operational
Anypoint MQ - Broker - us-east-1 Operational
Anypoint MQ - Broker - us-east-2 Operational
Anypoint MQ - Broker - us-west-2 Operational
Anypoint MQ - Broker - ca-central-1 Operational
Anypoint MQ - Broker - eu-west-1 Operational
Anypoint MQ - Broker - eu-west-2 Operational
Anypoint MQ - Broker - ap-southeast-1 Operational
Anypoint MQ - Broker - ap-southeast-2 Operational
Anypoint MQ - Broker - ap-northeast-1 Operational
Object Store v2 Operational
Object Store v2 - Stats - us-east-1 Operational
Object Store v2 - Service - us-east-1 Operational
Object Store v2 - Service - us-east-2 Operational
Object Store v2 - Service - us-west-1 Operational
Object Store v2 - Service - us-west-2 Operational
Object Store v2 - Service - eu-west-1 Operational
Object Store v2 - Service - eu-west-2 Operational
Object Store v2 - Service - eu-central-1 Operational
Object Store v2 - Service - ap-southeast-1 Operational
Object Store v2 - Service - ap-southeast-2 Operational
Object Store v2 - Service - ap-northeast-1 Operational
Object Store v2 - Service - sa-east-1 Operational
Object Store v2 - Service - ca-central-1 Operational
Anypoint Partner Manager v2 ? Operational
DataGraph Operational
Dataloader Operational
Documentation Operational
MuleSoft Composer Operational
MuleSoft Help Center Operational
MuleSoft RPA ? Operational
MuleSoft Intelligent Document Processing (IDP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 12, 2024
Anypoint Platform Release and Maintenance Window
Completed - The scheduled maintenance has been completed.
Oct 12, 11:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 PDT
Scheduled - On Saturday, October 12, 2024 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

New/Enhanced Feature Releases


Bug fixes & back-end performance enhancement releases



Customer Impacting / Downtime Announcement(s)


*** ATTENTION:
A 30 to 60 min service interruption is expected during this maintenance window … ***

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service impact details:
* Applications:
- Runtime Manager
This interruption affects only Runtime Fabric and CloudHub 2.0. Flex Gateway and Standalone Servers are not impacted. During the service interruption, there will be no impact to the running applications.
During maintenance downtime:
* Runtimes: are not impacted.
* User Experience(UX): On the Runtime Fabric and Private Space Status pages, RTF or Runtime Fabric clusters might show as “Degraded” status. Customers might not be able to deploy or manage applications on their existing RTF or Runtime Fabric clusters and Private Spaces. Registration of new RTF or Runtime Fabric clusters and Private Spaces will take longer than usual to achieve "Active” status. This will be temporary and fixed after the maintenance window has been completed. Please refer to this KB Article (https://help.salesforce.com/s/articleView?id=002718168&type=1) for more information on how to troubleshoot if the Issue persists.
* API calls: API calls will not be impacted
* Logs and Data: log and metric display data will be updated during the service interruption.


*** ATTENTION: Up to 60 minutes of service interruption is expected during this maintenance window ***

We will be performing a scheduled upgrade of an internal database for Anypoint Secrets Manager
*** Service impact details:
* Applications:
- Runtime Manager
- API Manager
- Partner Manager
- Anypoint Security (All components)
- Design Center (API Designer and Design Center Projects)
- Anypoint Monitoring
- MuleSoft Composer

During maintenance downtime:
* User Experience(UX): Anypoint Secrets Manager will be unavailable. User will experience an error for the following applications:
Anypoint Secrets Manager: Customers will not be able to manage secret groups and secrets.
Runtime Manager: Customers will not be able to deploy a new mule application, create a new Runtime Fabric instance, Private Space instance and Tokenization Service.
API Manager: Customers will not be able to add or update APIs using Mule Gateway or Flex Gateway.
Partner Manager: Customers will not be able to create or update endpoints, nor they will be able to deploy new message flows. Also they won’t be able to run template upgrades.
Anypoint Security: Customers will not be able to create or update their security-edge instance and tokenization service.
Design Center: Customers will not be able to perform activities involving Anypoint Secrets Manager.
Anypoint Monitoring: Customers monitors that are using Anypoint Secrets Manager integration in their monitor will fail.
MuleSoft Composer: Customers will not be able to activate flows. Existing flows may also be impacted if it stores or retrieves secrets from Secrets Manager.
* API calls:
Invoking Anypoint Platform APIs that use Anypoint Secrets Manager will fail.
* Existing Runtimes: are not impacted.
* Following maintenance downtime:
Anypoint Secrets Manager will function as usual

*** ATTENTION: up to 45 minutes service interruption is expected during this maintenance window ***

We will be performing a scheduled upgrade on part of the platform's underlying public key infrastructure.
*** Service impact details:
* Applications:
- Runtime Fabric and CH2 spaces
- Anypoint Monitoring
- Flex Gateway
- RPA

During maintenance downtime:

* Runtimes: are not impacted.
* User Experience(UX):
1. Existing Runtime Fabric agents cannot rotate the PKI certificate. New Runtime Fabric installation cannot be created.
2. Anypoint monitoring agent will not be able to renew its mTLS certificate.There is no impact to the usage of existing mTLS certificate to ship the metrics to the Anypoint platform, unless the certificate expires during the maintenance window.
3. mTLS certificate for existing Flex Gateway instances cannot be renewed. Existing Flex Gateway instances cannot be deleted. New Flex Gateway instance cannot be created.
4. RPA manager will only be affected if its multi-tenant infrastructure needs to be expanded to fulfill a new provisioning request during the maintenance window.

* API calls: API calls will not be impacted


Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 15 minutes of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
** Service Impact Details:
* Applications:
- MuleSoft Intelligent Document Processing (IDP)
During maintenance downtime:
* User Experience(UX):
- Users may not be able to create/save/edit/publish actions
- Users may not be able to execute a document action
- Users may not be able to review execution results
- Editor execution may not come back after a successful submission
* API Calls: Published document action may not be able to complete execution.


*** ATTENTION: Up to 2 hours service interruption is expected during this maintenance window ***

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service impact details:
* Applications:
API Governance:
- Governed projects might not be updated. When an API project aspect (Spec, Instance, Documentation, etc) is updated, the changes might not be reflected in API Governance.
- Problems while creating / updating API Governance profiles might occur. The new governed APIs might remain in “In Validation” status permanently.
Sep 30, 12:34 PDT
Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Service Degradation
Resolved - This incident has been resolved.
Oct 9, 14:54 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 14:26 PDT
Identified - A bug has been identified that prevents re-deployments of CloudHub 2.0 applications on 4.4.0 using the Mule Maven Plugin. A fix is being actively developed and tested
Oct 9, 11:28 PDT
Update - We are continuing to investigate this issue.
Oct 9, 10:06 PDT
Investigating - We are aware of a feature degradation that may impact you and are currently working on a solution to resolve user impact. During a feature degradation, certain features are unavailable or run at less than optimal performance. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Oct 9, 09:19 PDT
Oct 8, 2024

No incidents reported.

Oct 7, 2024
Service Degradation
Resolved - As of 9:01 AM PT the issue has been resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process. Our team has worked diligently to address and mitigate the situation to ensure the stability and reliability of our services.
Oct 7, 10:08 PDT
Monitoring - We have completed all required work streams and implemented a fix. Monitoring and validation of stability and performance levels have now begun. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Oct 7, 09:24 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 7, 08:49 PDT
Update - We are investigating a potential cause of the issue.
Oct 7, 07:40 PDT
Investigating - Runtime Edge Release not available for new deployments or existing application updates on Cloudhub 1.0 and Cloudhub 2.0. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Oct 7, 06:38 PDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Service Disruption
Resolved - Following further investigation, we have determined that there is no widespread issue. The impact appears limited, and our services remain operational for the majority of users. We apologize for any confusion and appreciate your understanding.
Sep 30, 09:56 PDT
Update - We are continuing to investigate this issue.
Sep 30, 08:03 PDT
Investigating - We are aware of a service disruption that may impact you and are currently working on a solution to resolve user impact. During a service disruption, end users may not be able to access the service. We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Sep 30, 06:35 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024
Anypoint Platform Release and Maintenance Window
Completed - The scheduled maintenance has been completed.
Sep 28, 12:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:00 PDT
Scheduled - On Saturday, September 28, 2024 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

Bug fixes & back-end performance enhancement releases


- Composer Webserver improvements
Minor configuration changes to improve stability of the platform (no downtime or degradation anticipated)



Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window.***

We will perform upgrades in infrastructure components supporting Design Center’s GitHub Sync feature
*** Service Impact Details:
** Applications:
- Design Center
During Maintenance Downtime:
* User Experience(UX): Projects linked to GitHub might not synchronize properly during the upgrade
ATTENTION: up to 30 minutes of service interruption is expected.

We will be performing a scheduled reboot of an internal database.
*** Service Impact Details:
** Applications:
- Anypoint Exchange
- Anypoint DataGraph
- Anypoint Usage
Daily Usage and the ability to download CSV are generally available to all customers
Customers can easily track their daily and monthly usage in Anypoint Usage and download usage in CSV format easily.

- Anypoint API Manager
- Anypoint API Governance
- Cloudhub
- API Catalog
* User Experience(UX): User Interface (UI) will display errors when:
- Exchange: when asset publication is triggered
- DataGraph: users deploy Datagraph instances, which will remain on status "on hold"
- API Manager: users submit new policies or publish new assets like API specs. Also, when users try to create a Policy Template.
- API Governance: users try to update rulesets in Exchange.
- Cloudhub: users try to create new CloudHub 2.0 schedulers.
- API Catalog: users publish their API Specifications using the command line.
* API Calls: REST API calls for asset publication won't work.
* Existing Runtimes: are not impacted.

***ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
Mocking Service
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Mocking Service calls from API Designer, Exchange and API Community Manager (ACM) will fail due to Mocking Service being unavailable
* API Calls: REST APIs calls for Mocking Service will not be accessible as the service will be unavailable

***ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window.***

We will be performing a scheduled maintenance for one of our services.
*** Service Impact Details:
** Applications:
- Design Center (API Designer and Design Center Projects)
During Maintenance Downtime:
* User Experience(UX): Design Center Project List may be unavailable and throwing 5xx errors.

ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.

We will be performing Infrastructure upgrade US.
*** Service Impact Details:
** Applications:
- MS CAM Tool
During Maintenance Downtime:
- Partners wont be able to access CAM UI
- Problems with to create a new Asset Version
- Failure in triggering build

Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 60 minutes of service interruption is expected.***

Exchange will be performing parameter group updates on database US.
Exchange will be performing ElasticCache instance type changes on EU and US.
*** Service Impact Details:
* Applications:
- Exchange
- Design Center
- API Manager
- Studio
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will show “Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” when doing certain operations related to publish or access asset metadata.
- API calls: to these services will return Service Unavailable Error (503).
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual.
- Runtimes and all services: will resume normal operation.

*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window for Mulesoft RPA in Prod US***

We will be doing a scheduled upgrade on part of the platform's underlying infrastructure.
During maintenance downtime:
No data loss is expected for any tenant. BOT task execution workflows / processes may fail intermittently, users may not be able to create RPA workflows, users session of RPA ui/manager interactions may fail intermittently.
Following maintenance downtime:
During maintenance downtime:
Process and bot executions should resume. Users will be able use full RPA functionality including web interactions.
Sep 13, 11:38 PDT
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