US1 - Anypoint Platform Status

All Systems Operational

Anypoint Management Center Operational

Access Management Operational

API Manager Operational

Runtime Manager Operational

API Analytics Operational

Design Center Operational

Exchange Operational

Flow Designer Operational

API Designer Operational

API Mocking Service Operational

API Notebook Operational

Runtime Services Operational

Worker Cloud Operational

Anypoint MQ Operational

Object Store Operational

Scheduler Operational

Enhanced logging Operational

Insights Operational

Persistent Queues Operational

Data Gateway Operational

Dataloader Operational

Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Anypoint Platform Release and Maintenance Window Aug 25, 09:00-13:00 PDT

On Saturday, Aug 25, 2018 between 9AM and 1PM PDT (12PM - 4PM EDT, 4PM - 8PM UTC) we will be releasing a new version of the below-listed Anypoint Platform components and products. During the maintenance window users may experience temporary interruptions with those services. Applications and API gateways will continue to run without interruption.

***New/enhanced feature releases***
-> Access Management 0.45: Support for Salesforce as an OpenID Connect provider for Single Sign On
-> Anypoint Design Center - Flow designer 1.5.0: Usability enhancements
- Automapper will be available for all users
- Visual function editor enhancements
-> REST Connect 1.7.0: Usability and security enhancements and bug fixing
- Added support for multiple security schemas
- Resolved User token timeout errors
- Improved error message if generation of Mule 4.x connectors fail

***Bug fixes & back-end performance enhancement releases***
-> API Manager (backend enhancements only)
-> Anypoint Design Center - API designer 0.4.13 (bug fixes only)
Posted on Aug 17, 19:27 PDT

Past Incidents

Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

CloudHub - Elevated Error Rate Restarting Apps

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 2 business days. During this incident, CloudHub applications could not be deployed or restarted and some applications may have seen an interruption in statistics dashboard.
Aug 16, 04:20 PDT

Monitoring - The deployment service is fully operational. We are investigating the consequences of the service outage and monitoring recovery. No running instance was affected during this incident.
Aug 16, 03:57 PDT

Investigating - We have confirmed elevated error rate in CloudHub restarting applications. There is no impact on runtimes or gateways. Our engineers are investigating.
Aug 16, 02:40 PDT

Aug 15, 2018

Object Store V1 Performance Degraded

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 2 business days. During this incident, applications and API Gateways continued to run without interruptions.
Aug 15, 13:35 PDT

Monitoring - The service is back to normal operation. We are investigating the consequences of the service degradation and monitoring recovery.
Aug 15, 13:21 PDT

Investigating - We are experiencing degraded performance with Object Store V1 causing some requests to fail with 503 error code. Our engineers are investigating.
Aug 15, 12:14 PDT

Aug 14, 2018

Anypoint MQ US East (N. Virginia) - Small Service Interruption

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 2 business days. During this incident, Anypoint MQ in US East (N. Virginia) had a brief service interruption. Customers running versions of the MQ Connector prior to version 1.3.4 and see connection errors in their logs are recommended to restart the application.
Aug 14, 15:21 PDT

Update - The service is operational and we will keep monitoring it. We recommend customers running versions of the MQ connector prior to 1.3.4 to restart their applications if they still see connection errors in the logs.
Aug 14, 15:03 PDT

Monitoring - There was a small service interruption in Anypoint MQ in US East (N. Virginia). The service is back to normal. We are investigating the consequences of the service outage and monitoring recovery.
Aug 14, 14:47 PDT

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

Anypoint Platform Release and Maintenance Window

Completed - The scheduled maintenance has been completed.
Aug 11, 12:46 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 09:00 PDT

Scheduled - On Saturday, Aug 11, 2018 between 9AM and 1PM PDT (12PM - 4PM EDT, 4PM - 8PM UTC) we will be releasing a new version of the below-listed Anypoint Platform components and products. During the maintenance window users may experience temporary interruptions with those services. Applications and API gateways will continue to run without interruption.

***New/enhanced feature releases***
-> Access Management 0.45: We will be upgrading our infrastructure. In order to facilitate this, writes to Access Management objects will be blocked for the duration of the release window with the error message: “The service is under maintenance, please try again later”. Registering new client apps in Anypoint MQ and deployment of apps using Object Store v2 would be blocked during this period. Audit logs will be paused, resuming after the release window. No entries will be lost. Platform logins, Runtimes and Gateways will continue to run as expected.

***Bug fixes & back-end performance enhancement releases***
-> API Manager (backend enhancements only)
-> API Designer (backend enhancements only)
-> Anypoint Runtime Manager (backend enhancements only)
Aug 3, 16:38 PDT

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

Anypoint Emails Delayed

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 2 business days.

During this incident, email alerts from the Anypoint Platform have been delayed or affected so we recommend users to review the applications alerts history and API Access requests in the Anypoint Platform UI. If an invite was done during this incident, we recommend to re-send the invitation.

Applications and API Gateways continued to run without interruptions.
Aug 7, 21:19 PDT

Monitoring - The services are back online. We are investigating the consequences of the service degradation and monitoring recovery. Some notifications are still delayed or could have been lost so we recommend users to review the applications alerts history and API Access requests in the Anypoint Platform UI. If an invite was done during this incident, we recommend sending the invitation again.
Aug 7, 21:00 PDT

Identified - We have confirmed the delay in the outbound emails for API Manager Alerts, Cloudhub Alerts, Runtime Manager Alerts and Anypoint User Management emails. Our engineers have identified the issue and expect to have it resolved soon. Delays for Exchange, API Access and Crowd Migration Tool emails have been resolved. Some notifications are still delayed so we recommend users to review the applications alerts history and API Access requests in the Anypoint Platform UI until this incident is resolved. No other service is affected at this point.
Aug 7, 20:17 PDT

Investigating - We are experiencing delays with all outbound emails which include API Manager Alerts, Request API Access notifications, Cloudhub Alerts, Runtime Manager Alerts and Anypoint User Management emails. Our engineers are investigating.
Aug 7, 15:23 PDT

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

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