All Systems Operational
Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
Anypoint Monitoring Operational
API Functional Monitoring Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
Exchange Operational
Design Center Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
Design Center Projects Operational
Runtime Services Operational
Runtime Fabric Operational
Anypoint MQ Operational
Object Store v2 Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Object Store v1 Operational
Anypoint Partner Manager v1 Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
Data Gateway Operational
DataGraph Operational
Dataloader Operational
Documentation Operational
MuleSoft Composer for Salesforce Operational
MuleSoft Composer Operational
MuleSoft Help Center Operational
Log4j vulnerability Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday, Jan 22, 2022 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)
Customer Impacting / Downtime Announcement(s)

*** ATTENTION: 60 minutes of service interruption is expected during this maintenance window for the following ***

We will be doing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- Anypoint Partner Manager v1
During maintenance downtime:
- Runtimes: Mule applications interacting with Partner Manager v1 via Partner Manager Connector will encounter errors.
- User Experience (UX): Users will not be able to launch Anypoint Partner Manager v1
Following maintenance downtime:
- Runtimes and all services: will resume normal operation.


*** ATTENTION: a 15 min to 1 hour service interruption is expected during this maintenance window … ***

We will be performing a scheduled upgrade on part of the platform's underlying infrastructure.
*** Service impact details:
* Applications:
- Runtime Manager
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Runtimes: are not impacted.
* User Experience(UX): Application management capabilities of Runtime Manager may be disrupted as some servers may be disconnected and become unavailable for management. This will be temporary and the correct state of the application will be reflected after the update has been completed.
* API calls: API calls will not be impacted
* Logs and Data: Internal logs and metric display data will be updated during the service interruption.
Posted on Jan 10, 14:12 PST
Past Incidents
Jan 18, 2022

No incidents reported today.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - Please see our Knowledge Article (https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021) for latest updates
Jan 14, 15:34 PST
Update - Following our vulnerability management process, MuleSoft is responding to the recent vulnerabilities announced in CVE-2021-4104, CVE-2021-45046, and CVE-2021-45105.

We have revised our CloudHub monthly patching schedule. Please see our Knowledge Article (https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021) for latest updates.
Jan 11, 17:14 PST
Update - Following our vulnerability management process, MuleSoft is responding to the recent vulnerabilities announced in CVE-2021-4104 and CVE-2021-45046 and CVE-2021-45105.

Please see our Knowledge Article (https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021) for latest updates
Jan 7, 13:04 PST
Update - MuleSoft (Cloud) is reported to be affected by CVE-2021-44228 and CVE-2021-45046. MuleSoft services, including dataloader.io, have been updated to mitigate the issues currently identified in CVE-2021-44228 and CVE-2021-45046, and we are executing our final validation steps. Please see our Knowledge Article (https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021) for more information.
Dec 23, 18:08 PST
Update - Following our vulnerability management process, MuleSoft is responding to the recent vulnerabilities announced in CVE-2021-4104 and CVE-2021-45046 and CVE-2021-45105. We are aware of the recent updates made by Apache concerning CVE-2021-45046 and are investigating. Updates have been posted to our Knowledge Article (​​https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021 ). Please continue to monitor this status page for updates.
Dec 20, 23:28 PST
Update - Following our vulnerability management process, MuleSoft is responding to the recent vulnerabilities announced in CVE-2021-4104 and CVE-2021-45046. We are aware of the recent updates made by Apache concerning CVE-2021-45046 and are investigating. Updates have been posted to our Knowledge Article (​​https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021 ). Please continue to monitor this status page for updates.
Dec 17, 22:55 PST
Update - We are aware of and monitoring CVE-2021-45046 as part of our ongoing investigation into the Apache Log4j2 vulnerability. Please continue to review the Knowledge Article for updates.
Dec 14, 21:28 PST
Update - Please refer to the following Knowledge Article [Login Required] (https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021) which will be updated as additional information becomes available.

Updated to the correct link.
Dec 11, 20:38 PST
Update - Please refer to the following Knowledge Article [Login Required] (https://help.mulesoft.com/s/article/Apache-Log4j2-vulnerability-December-2021) which will be updated as additional information becomes available.
Dec 11, 20:09 PST
Identified - Issue: At MuleSoft, Trust is our #1 value, and we take the protection of our customers’ data very seriously. We are aware of the recently disclosed Apache Log4j2 (https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228) vulnerability.


Impact: We are actively monitoring this issue, and are working to patch any Salesforce services that either use the vulnerable component Log4j2 or provide it to customers.


For more information, please review CVE-2021-44228 (https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228) and the Apache Log4j2 (https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-44228) post. We appreciate your trust in us as we continue to make your success our top priority.

Next Update: Updates will be posted to the incident thread as additional information becomes available https://status.mulesoft.com/
Dec 11, 14:55 PST
Jan 13, 2022

No incidents reported.

Jan 12, 2022
Resolved - This incident has been resolved.
Jan 12, 23:12 PST
Update - Engineers continue to work towards restoring the service, the next update will be in approximately 2 hours.
Jan 12, 21:53 PST
Update - Engineers continue to work towards restoring the service, the next update will be in approximately 2 hours.
Jan 12, 20:01 PST
Update - Engineers continue to work towards restoring the service, the next update will be in approximately 2 hours.
Jan 12, 18:08 PST
Update - The team continues to work towards restoring the service.
Jan 12, 11:56 PST
Update - The team has identified the issue and is working to restore the service.
Jan 12, 10:36 PST
Identified - The team has identified the issue and is working to restore the service.
Jan 12, 10:34 PST
Jan 11, 2022
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Jan 8, 22:09 PST
Monitoring - All our services are back to normal and we are monitoring the resolution of this problem.
For applications connecting to Anypoint MQ still having errors, please restart your application.
Jan 8, 21:22 PST
Update - We are continue seeing recoveries, majority of our services are fully recovered
Jan 8, 20:52 PST
Update - We are seeing recoveries across all different services, we are continue working towards resolution
Jan 8, 20:23 PST
Update - Customers will continue experiencing problems with the affected services, also, customers will not be able to login into the Anypoint Platform, MuleSoft engineering continue working on resolving the underlying infrastructure problem.
Jan 8, 19:17 PST
Update - MuleSoft engineering continues to work towards resolution.
Jan 8, 18:59 PST
Update - We are continuing to work on a fix for this issue.
Jan 8, 17:34 PST
Update - We are working towards resolution, multiple MuleSoft services are impacted, customers will also experience issues while login into the Anypoint Platform
Jan 8, 17:07 PST
Update - We are continuing to work on a fix for this issue.
Jan 8, 16:50 PST
Update - MuleSoft engineering continues to work towards resolution. Customers will experience problems while interacting with the impacted services.
Jan 8, 16:26 PST
Update - We are continuing to work on a fix for this issue.
Jan 8, 15:44 PST
Identified - We have identified a degradation on underlying infrastructure for some of our services, customers might experience errors while interacting with the services identified, MuleSoft engineering is working on resolution
Jan 8, 15:12 PST
Completed - The scheduled maintenance has been completed.
Jan 8, 11:46 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 PST
Update - Update Jan 6, 2022: No Downtime for Anypoint Partner Manager V2 and Anypoint Partner Manager V1. The database upgrade that was planned for this release window is now removed and a new future announcement will provide additional details.
Jan 6, 07:26 PST
Scheduled - On Saturday, Jan 8, 2022 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

Customer Impacting / Downtime Announcement(s)

ATTENTION: up to 1 hour of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- Anypoint API Designer
- Mocking service
- Anypoint Flow Designer
- Anypoint Exchange
- Anypoint Studio
- MuleSoft Composer and Composer for Salesforce
* User Experience(UX): User Interface (UI) will display errors when:
- API Designer: projects are listed, opened or created.
- Mocking service: upon interaction within API Designer.
- Flow Designer: users want to list their connections or configurations.
- Exchange: assets are published, deleted, and when asset portals are read or modified.
- Studio: creating an API project, importing an API Specification from Design Center, pulling or pushing from API projects synchronized with Design Center, or downloading a RAML from Design Center to a Mule Project.
- Composer: flows are listed, opened or created.
* API Calls: REST APIs for Exchange, Design Center, Composer will not be accessible.
* Existing Runtimes: are not impacted.


ATTENTION: up to 1 hour of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- Anypoint Exchange
- Mocking Service
- Anypoint Design Center
- Anypoint DataGraph
- Anypoint API Community Manager (ACM)
- Anypoint Partner Manager v2 (APM v2)
- API Manager
- Anypoint Runtime Manager (ARM)
- MuleSoft Composer and Composer for Salesforce
* User Experience(UX): Exchange: User Interface (UI) will display errors when assets are listed or published.
Design Center: Exchange dependencies will not be able to be added to or removed from projects and publication to Exchange will fail.
DataGraph: users will not be able to add new APIs from Exchange to their DataGraphs
ACM: portals might display errors retrieving API documentation and specifications. ACM Administrators won't be able to publish and unpublish APIs into ACM.
APM v2: Partner Manager v2 will be affected. Message Flow deployments could fail if the requested template is not cached locally in the service
API Manager: users will not be able to create APIs nor to apply policies.
ARM: Searching and deploying applications from Exchange will fail.
MuleSoft Composer and Composer for Salesforce: Users will experience errors when trying to test and activate flows. Activated flows will continue to run uninterrupted, but the Composer Run History page will be temporarily unavailable. However, all running flow executions will be captured during the downtime and displayed in the Run History page shortly after the maintenance window is over.

* API Calls: Exchange: REST APIs for Exchange will not be accessible.
Mocking Service: calls for Exchange API mocks that are not cached will fail.
* Existing Runtimes: are not impacted.

*** ATTENTION: 90 minutes of service interruption is expected during this maintenance window for the following ***

We will be doing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- Anypoint Partner Manager v1
During maintenance downtime:
- Runtimes: Mule applications interacting with Partner Manager v1 via Partner Manager Connector will encounter errors.
- User Experience (UX): Users will not be able to launch Anypoint Partner Manager v1
Following maintenance downtime:
- Runtimes and all services: will resume normal operation.



*** Service Impact Details:
** Applications:
- Anypoint Partner Manager V2 (APMv2)
* User Experience(UX): Users will not be able to access Partner Manager v2 during this upgrade
* API Calls: Platform APIs for Partner Manager will not be accessible
* Existing Runtimes: Processing of B2B transactions in the runtime applications deployed by Partner Manager will NOT be impacted

ATTENTION: up to 1 hour of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- Anypoint Exchange
- Anypoint DataGraph
* User Experience(UX): User Interface (UI) will display errors when:
- Exchange: asset publication is triggered
- DataGraph: endpoints are updated
* API Calls: REST API calls for asset publication won't work.
* Existing Runtimes: are not impacted.


ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade of an internal database.

*** Service impact details:
** Applications:
Runtime Manager

During maintenance downtime:
* Existing Runtimes: are not impacted.
* API calls: REST API calls to the Runtime Manager API are not impacted
* User Experience(UX): Some alert emails could be delayed during the maintenance window.

ATTENTION: up to 1 hour of service interruption is expected during this maintenance window for the following ***

We will be performing an upgrade to the Runtime Fabric management database.
*** Service Impact Details:
** Applications:
Runtime Fabric applications
* User Experience(UX): Managing Runtime Fabric clusters will be impacted. Customers will not be able to manage their clusters from the Anypoint platform UI.
* API Calls: REST API calls for managing runtime fabric will not be accessible.
** Existing runtimes: are not impacted.

*** ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.

We will be performing a scheduled improvement to the availability of an internal database.

*** Service impact details:
** Applications:
Anypoint Flow Designer

During maintenance downtime:
* User Experience(UX): expect slightly increase of response time while designing your Mule Application.
* Existing Runtimes: are not impacted.
* API calls: are not impacted.
ATTENTION: up to 1 hour of service interruption is expected.

We will be performing scheduled upgrades for our internal databases.
*** Service Impact Details:
** Applications:
- Anypoint Monitoring
- Anypoint Visualizer
* User Experience(UX): UI will show errors when using the main features of the two applications.

* API Calls: REST APIs for Anypoint Monitoring and Anypoint Visualizer will not be accessible
* Existing Runtimes: are not impacted.
Dec 28, 14:17 PST
Jan 7, 2022
Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.