All Systems Operational

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This is the Status Page for the US Region. For other regions, please follow these links:

EU1: https://eu1-status.mulesoft.com/
Gov: https://gov-status.mulesoft.com/

Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
API Functional Monitoring Operational
API Governance ? Operational
Exchange Operational
Audit Log Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
API Experience Hub Operational
Design Center Operational
API Designer Operational
API Mocking Service Operational
Runtime Services Operational
Runtime Fabric Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Object Store v1 Operational
Anypoint MQ Operational
Anypoint MQ - Admin - us-east-1 Operational
Anypoint MQ - Stats - us-east-1 Operational
Anypoint MQ - Broker - us-east-1 Operational
Anypoint MQ - Broker - us-east-2 Operational
Anypoint MQ - Broker - us-west-2 Operational
Anypoint MQ - Broker - ca-central-1 Operational
Anypoint MQ - Broker - eu-west-1 Operational
Anypoint MQ - Broker - eu-west-2 Operational
Anypoint MQ - Broker - ap-southeast-1 Operational
Anypoint MQ - Broker - ap-southeast-2 Operational
Anypoint MQ - Broker - ap-northeast-1 Operational
Object Store v2 Operational
Object Store v2 - Stats - us-east-1 Operational
Object Store v2 - Service - us-east-1 Operational
Object Store v2 - Service - us-east-2 Operational
Object Store v2 - Service - us-west-1 Operational
Object Store v2 - Service - us-west-2 Operational
Object Store v2 - Service - eu-west-1 Operational
Object Store v2 - Service - eu-west-2 Operational
Object Store v2 - Service - eu-central-1 Operational
Object Store v2 - Service - ap-southeast-1 Operational
Object Store v2 - Service - ap-southeast-2 Operational
Object Store v2 - Service - ap-northeast-1 Operational
Object Store v2 - Service - sa-east-1 Operational
Object Store v2 - Service - ca-central-1 Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
DataGraph Operational
Dataloader Operational
Documentation Operational
MuleSoft Composer Operational
MuleSoft Help Center Operational
MuleSoft RPA ? Operational
Anypoint Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday, May 25, 2024 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

New/Enhanced Feature Releases


*** ATTENTION: Starting phased release of Audit Log feature: Query results will return versioned object information that was captured when the audit log was generated. ***

Audit Log will not experience any downtime.
*** Service Change Details:
* Applications:
- Audit Log
Upcoming changes
- Until now, Audit Logs would refer to objects using their latest information.
Starting now, we'll do a phased release of a feature where query results will have versioned object information to reflect object state captured at the time of log generation.
The query results will have no breaking change in the data model.
We expect the phased release to be complete in a week.
See usage example (https://anypoint.mulesoft.com/exchange/portals/anypoint-platform/f1e97bc6-315a-4490-82a7-23abe036327a.anypoint-platform/audit-log-query-api/minor/1.0/console/documentation/%23179/) on how to opt in to this new feature to try it now, before it is made the default.

Customer Impacting / Downtime Announcement(s)


*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
API Functional Monitoring
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): API Functional Monitoring tests will not be fully shown, executed or scheduled while AFM services are unavailable
* API Calls: REST APIs calls for AFM executions, analytics and scheduled tests will not be accessible as the services will be unavailable

*** ATTENTION: up to 20 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
API Governance
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): API Governance won't show any profile information while the services are unavailable
* API Calls: REST APIs calls for retrieving profiles and reports will not be accessible as the services will be unavailable

*** ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window. ***

We will be doing a scheduled upgrade on Design Center's API Designer infrastructure.
*** Service Impact Details:
* Applications:
- API Designer
During maintenance downtime:
- API Designer: projects edition and creation will be affected.
Following maintenance downtime:
- API Designer: operation on projects (edition and creation) will work as usual.

*** ATTENTION: up to 3 hours of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
* Applications:
- API Manager
During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will show “Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” when doing certain operations.
- API calls: to these services will return Service Unavailable Error (503). GET Requests will not be affected.
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual.
- Runtimes and all services: will resume normal operation.

*** ATTENTION: up to 45 mins of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of our database.
*** Service Impact Details:
* Applications:
- Runtime Fabric
- Private Space
- Tokenization Services
- Runtime Manager
During maintenance downtime:
- User Interface (UI):
Runtime Fabric: Unable to view or edit existing runtime fabrics and create a new fabric
Tokenization: Unable to create or edit tokenization services
Security: Unable to add or edit Tokenization Formats & Security Policies
Private Space: Unable to view or edit existing Private Spaces and create a new Private Space.
Applications: Unable to list applications for any Runtime targets. Unable to load, modify, and deploy applications that have Runtime Fabric or Cloudhub 2.0 as their deployment target.
- API calls:
Tokenization APIs will not be functional
Security fabric Edge APIs for Runtime Fabrics inbound traffic configuration will not be functional
CH2 APIs for creating/managing private spaces will not be accessible
Runtime fabric APIs for creating/managing runtime fabrics will not be functional
Application Manager APIs for creating/managing applications for Cloudhub 2.0 and Runtime Fabric targets will not be functional
Following maintenance downtime:
- User Interface (UI): Runtime fabric, tokenization, and private space management will work as usual.
- API calls: Runtime fabric, tokenization, and private space management will work as usual.

*** ATTENTION: up to 30 minutes of service interruption is expected during this maintenance window. ***

We will be doing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- Composer
During maintenance downtime:
- Composer UI will be intermittently inaccessible including Flow editor and Run History. Activating new flows may fail intermittently. Existing Runtimes will be not impacted
Following maintenance downtime:
- Composer functionality will resume normal operations.

*** ATTENTION: up to 45 minutes service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade on part of the platform's underlying public key infrastructure.
*** Service impact details:
* Applications:
- Runtime Fabric and CH2 spaces
- Anypoint Monitoring
- Flex Gateway
- RPA
During maintenance downtime:
* Runtimes: are not impacted.
* User Experience(UX):
1. Existing Runtime Fabric agents cannot rotate the PKI certificate. New Runtime Fabric installation cannot be created.
2. Anypoint monitoring agent will not be able to renew its mTLS certificate.There is no impact to the usage of existing mTLS certificate to ship the metrics to the Anypoint platform, unless the certificate expires during the maintenance window.
3. mTLS certificate for existing Flex Gateway instances cannot be renewed. Existing Flex Gateway instances cannot be deleted. New Flex Gateway instance cannot be created.
4. RPA manager will only be affected if its multi-tenant infrastructure needs to be expanded to fulfill a new provisioning request during the maintenance window.
* API calls: API calls will not be impacted

*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window. ***

We will be performing a scheduled upgrade of an internal database for Anypoint Secrets Manager
*** Service impact details:
* Applications:
- Runtime Manager
- API Manager
- Partner Manager (both v1 and v2)
- Anypoint Security (All components)
- Design Center (Flow Designer, API Designer and Design Center Projects)
- Anypoint Monitoring
- MuleSoft Composer
- MuleSoft Composer for Salesforce
During maintenance downtime:
* User Experience(UX): Anypoint Secrets Manager will be unavailable. User will experience an error for the following applications:
Anypoint Secrets Manager: Customers will not be able to manage secret groups and secrets.
Runtime Manager: Customers will not be able to deploy a new mule application, create a new Runtime Fabric instance, Private Space instance and Tokenization Service.
API Manager: Customers will not be able to add or update APIs using Mule Gateway or Flex Gateway.
Partner Manager: Customers will not be able to create or update endpoints, nor they will be able to deploy new message flows. Also they won’t be able to run template upgrades.
Anypoint Security: Customers will not be able to create or update their security-edge instance and tokenization service.
Design Center: Customers will not be able to perform activities involving Anypoint Secrets Manager.
Anypoint Monitoring: Customers monitors that are using Anypoint Secrets Manager integration in their monitor will fail.
MuleSoft Composer: Customers will not be able to create a new workflow. Existing workflows may also be impacted if it stores or retrieves secrets from Secrets Manager.
MuleSoft Composer for Salesforce: Customers will not be able to activate the workflow
* API calls:
Invoking Anypoint APIs that use Anypoint Secrets Manager will fail.
* Existing Runtimes: are not impacted.
* Following maintenance downtime:
Anypoint Secrets Manager will function as usual

*** ATTENTION: up to 2 hours of service interruption is expected during this maintenance window. ***

We will be performing database maintenance.
*** Service Impact Details:
** Applications:
- Anypoint Monitoring
During Maintenance Downtime:
- Anypoint Monitoring might not be available during downtime

*** ATTENTION: up to 15 minutes of service interruption is expected during this maintenance window. ***

We will be doing a scheduled upgrade on part of the platform underlying infrastructure.
*** Service Impact Details:
* Applications:
- RPA Manager
During maintenance downtime:
- RPA manager No data loss is expected for any tenant. Execution of RPA processes may fail intermittently as the infrastructure upgrade is in progress.
Following maintenance downtime:
- RPA manager will resume normal operations.

Posted on May 15, 2024 - 05:17 PDT
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024
Resolved - This incident has been resolved.
May 23, 15:57 PDT
Update - A fix has been implemented and we are monitoring the results. There is a backlog of requests being processed, and engineers are actively monitoring progress
May 23, 15:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 11:45 PDT
Identified - The issue has been identified and a fix is being implemented.
May 23, 10:32 PDT
Update - We are continuing to investigate this issue.
May 23, 09:42 PDT
Investigating - We are currently looking into a problem where the Exchange Catalog is unable to communicate with other components for data indexing purposes. While the Exchange Catalog has a temporary solution in place, API Manager might not have similar workarounds available. Consequently, if API Manager depends on other components for displaying new APIs and Custom Policies, these items may not appear as expected. We are working to resolve this issue and will share updates as soon as possible.
May 23, 09:36 PDT
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - This incident has been resolved.
May 16, 17:34 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 17:26 PDT
Update - Customers may experience 5xx errors while using MuleSoft RPA Intelligent Doc Processing service. Engineering teams are investigating and putting measures in place to reduce the impact/resolve the issue.
May 16, 17:09 PDT
Investigating - Customers who use the Intelligent Doc Processing services may see a 5xx error intermittently. Engineers are investigating the issue.
May 16, 13:59 PDT
Resolved - We have applied a fix and this is now completely mitigated, customers might have experienced impact while interacting with MuleSoft composer login page between 11:40 PM PT on May 15th and 12:30 AM PT on May 16th.
May 16, 03:46 PDT
Monitoring - MuleSoft Composer customers experienced errors while interacting with the login page between 11:40 PM PT on May 15th and 12:30 AM PT on May 16th. At the moment the login page is fully functional, we are monitoring the service.
May 16, 00:52 PDT
May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 12:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 12:13 PDT
Identified - This issue has been identified and a fix is being implemented.
May 14, 11:51 PDT
Investigating - We are currently investigating an issue with managing applications from the Application page of Runtime Manager.
May 14, 11:33 PDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 12:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 8, 08:22 PDT
Scheduled - US: On Saturday, May 11, 2024 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

New/Enhanced Feature Releases



Bug fixes & back-end performance enhancement releases


Customer Impacting / Downtime Announcement(s)


*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window for the following ***


We will be doing a scheduled upgrade on part of the platform underlying infrastructure.

*** Service Impact Details:

* Applications:
- Composer

During maintenance downtime:
- Composer UI will be intermittently inaccessible including Flow editor and Run History. Activating new flows may fail intermittently. Existing Runtimes will be not impacted


>Following maintenance downtime:

- Composer functionality will resume normal operations.
ATTENTION: up to 1 hour of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- Anypoint DataGraph
* User Experience(UX): User Interface (UI) will display errors when:
- DataGraph: users deploy Datagraph instances, which will remain on status "on hold"

*** ATTENTION: a 30 minutes of service interruption is expected during this maintenance window for the following ***


We will be doing a scheduled upgrade on part of the platform underlying infrastructure.

*** Service Impact Details:

* Applications:

- Composer

- Anypoint API Manager

During maintenance downtime:

- Composer Flows: connection management will be affected.

- API Manager: policies management will be affected.

Following maintenance downtime:

- Composer Flows: connection management will resume normal operations.

- API Manager: policies management will resume normal operations.

***ATTENTION: up to 60 minutes of service interruption is expected.***

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
* Applications:
- Runtime Manager
- API Manager

During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Platform alerts usage will be interrupted. Servers and applications discrete alerts could be interrupted and no new alerts will be created. API Manager alerts will not be triggered.


*** ATTENTION: up to 120 minutes of service interruption is expected during this maintenance window for the following ***


We will be doing a scheduled upgrade on our databases which are part of the platform underlying infrastructure.

*** Service Impact Details:

* Applications:
- Runtime Manager

During maintenance downtime:
- Runtime Manager UI will be intermittently inaccessible so it might not be possible to list deployments or to manage them.

Following maintenance downtime:
- Runtime Manager functionality will resume normal operations.

Customer Impacting / Downtime Announcement(s)

***ATTENTION: up to 60 minutes of service interruption is expected.***

Exchange will be performing an increase of the size of an internal database.
*** Service Impact Details:
* Applications:
- Exchange
- Design Center
- API Manager
- Studio
- Other related applications that publish or access asset metadata

During maintenance downtime:
- Runtimes: are not affected.
- User Interface (UI): will show “Unable to complete this request while services are undergoing maintenance. Please retry after maintenance has been completed.” when doing certain operations related to publish or access asset metadata.
- API calls: to these services will return Service Unavailable Error (503).
- Logs and Data: will continue to be collected.
Following maintenance downtime:
- Logs and Data: will appear as usual.
- Runtimes and all services: will resume normal operation.

***ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window.***

We will be performing database maintenance.
*** Service Impact Details:
** Applications:
Usage Reports (Metering)
During Maintenance Downtime:
User Experience(UX): Anypoint Platform users may not be able to view their Usage Reports.
Usage will continue to be collected.
Following maintenance downtime:
Anypoint Platform users will be view their Usage Reports as usual


***ATTENTION: up to 2 hours of service interruption is expe
cted during this maintenance window.***

We will be performing database maintenance.
*** Service Impact Details:
** Applications:
Anypoint Monitoring
During Maintenance Downtime:
- Anypoint Monitoring might not be available during downtime


​​
*** ATTENTION: up to 60 minutes of service interruption is expected during this maintenance window for the following ***


We will be doing a scheduled upgrade on part of the platform underlying infrastructure.

*** Service Impact Details:
* Applications:
- Anypoint Runtime Manager
During maintenance downtime:
- Runtimes: CloudHhub CPU / Memory alerts will be delayed during the maintenance window. In addition, CloudHub Applications utilizing the Auto-scaling feature, will not be able to scale up or scale down, during the maintenance window.
- User Interface (UI): will not be impacted.
- API calls: will not be impacted.
- Logs and Data: will not be impacted
- Following maintenance downtime:
- Runtimes and all services: will resume normal operation.


ATTENTION: up to 1 hour of service interruption is expected.

We will be performing a scheduled upgrade of an internal database.
*** Service Impact Details:
** Applications:
- RPA Manager
During Maintenance Downtime:
- The internal engineering team will have reduced visibility and alerting over the overall services health for RPA Manager

May 2, 07:00 PDT
Postmortem - Read details
May 22, 05:55 PDT
Resolved - We have successfully mitigated the issue, and we don't have active impact, all MuleSoft services are fully operational, MuleSoft engineering is working on a permanent fix to ensure this issue is permanently resolved.
May 11, 03:32 PDT
Update - We continue to work towards resolution.
May 10, 23:07 PDT
Identified - The issue has been identified and a fix is being implemented.
May 10, 20:55 PDT
Update - We are continuing to investigate this issue.
May 10, 18:35 PDT
Update - Customers will experience 503 erros while using the MuleSoft Anypoint, Exchange & Composer platforms. Our engineering teams are investigating and putting measures in place to reduce the impact/resolve the issue.
May 10, 18:32 PDT
Investigating - Customers will experience 400 errors while using the Anypoint platform . Our teams are investigating.
May 10, 17:47 PDT
May 10, 2024