All Systems Operational
Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
Anypoint Monitoring Operational
API Functional Monitoring Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
Exchange Operational
Design Center Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
Design Center Projects Operational
Runtime Services Operational
Runtime Fabric Operational
Anypoint MQ Operational
Object Store v2 Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Object Store v1 Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
Data Gateway Operational
DataGraph Operational
Dataloader Operational
Documentation Operational
MuleSoft Composer for Salesforce Operational
MuleSoft Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday, Oct 30, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

Customer Impacting / Downtime Announcement(s)


ATTENTION: up to 15 minutes of service interruption is expected during this maintenance window.


*** Service Impact Details:
** Applications:
Anypoint Partner Manager v2
Users may not be able to access certain pages in the Partner Manager UI for up to 5 minutes.
* User Experience(UX): Control plane could be impacted for up to 5 minutes.
* API Calls: Some Partner Manager API calls could be slower or eventually timeout for up to 5 minutes.
* Existing Runtimes: are not impacted.

ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.


As part of our efforts to enhance our security posture to best protect our customer data, we are updating our databases to have encryption at rest. The OSv1 POST/PUT/DELETE functionality will be disrupted for up to 15 minutes during the maintenance window.
Please see here for more details - https://help.mulesoft.com/s/article/Anypoint-Platform-CloudHub-Data-Migration-September-October-2021

Service Impact Details:
** Applications:
Runtime Manager -
Application deployments through Runtime Manager will fail or will be delayed for up to an hour.
API Manager -
API deployments through API Manager will fail or will be delayed for up to an hour.
Design Center
Design Center test experience will be degraded for up to an hour.
Scheduler -
Application schedules can be delayed by up to an hour.
Object Store v1 -
Applications using OSv1 (Mule 3.x) will not be able to write/update data while experiencing transaction failures. OSv1 POST/PUT/DELETE API calls will fail up to 15 mins.

During Maintenance Downtime:

Existing Runtimes/Applications: The existing applications that are running will not be impacted. However, updates and restarts will be delayed for up to an hour.
Application management capabilities of Runtime Manager may be disrupted as some servers may be disconnected and become unavailable for management. This will be temporary and the correct state of the application will be reflected after the update has been completed.

New Runtimes/Applications: Requests for new application deployment will be delayed for up to an hour.

User Experience(UX): Applications, DLB, VPNs and VPC UI will be in read-only mode. Updates will not work but assets will be visible and will not be impacted.

API Calls: OSv1 POST/PUT/DELETE API calls will fail for up to 15 mins. GET requests will continue to work.

CloudHub POST/PUT/PATCH/DELETE API calls will fail for up to 30 mins. GET requests will continue to work.

Metrics Data: Metrics data will be delayed by up to 30 mins.
Posted on Oct 18, 12:29 PDT
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021
Completed - The scheduled maintenance has been completed.
Oct 16, 13:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 09:00 PDT
Update - Oct 13, 2021:
No Downtime for Runtime Manager. The platform upgrade for Runtime Manager that was planned for this release window is now removed and a new future announcement will provide additional details.


No Downtime for Anypoint Partner Manager v2. The update for Anypoint Partner Manager v2 that was planned for this release window is now removed and a new future announcement will provide additional details.


Oct 13, 13:51 PDT
Update -
Anypoint VPN infrastructure update

As mentioned in previous updates and email communications, in this maintenance window, the platform will update Anypoint VPNs that have not been updated via the self-serve VPN “Update” button that was released on July 19th. If you have taken the update already, your VPN will not be updated/restarted.
See https://help.mulesoft.com/s/article/Anypoint-VPN-Upgrade-2021 for details.

Customers can continue to leverage the self-service “Update” button and upgrade the VPN until 13th October in the EU plane and 15th October in the US plane.
Please note: An update to an Anypoint VPN that is not set up with at least a pair of tunnels using BGP routing will experience a downtime, we strongly recommend customers plan and perform a self-service upgrade before the maintenance window.
During the window, due to the number of VPNs that will be updated by the platform, support is likely to experience a high volume of cases, causing a delay in response time in case you need assistance with the VPN upgrade.


Oct 8, 13:44 PDT
Update -
New/enhanced feature releases

Anypoint Partner Manager v2
Exchange B2B transactions with partners in XML/JSON format in addition to X12 and EDIFACT.
Receive inbound B2B transactions from partners via HTTP/HTTPS.
Minor UI enhancements and bug fixes
Users may not be able to access certain pages in the Partner Manager UI for up to 5 minutes
Runtime processing of B2B transactions is not impacted.
Runtime Manager
Enhancements to Dedicated Load Balancer. Click the Update button to take the enhancements.

Additional IPs assigned to DLB to account for any dropped requests while moving DLB IP association during blue green restart.
Please note that in case of DLBs with Static IPs feature enabled, the update increases the number of Static IPs allocated to the DLB. Users will have to update any allow lists they may maintain to include the additional static IPs associated with their Dedicated Load Balancers to prevent any disruption during a restart.
Please see here for more details: https://help.mulesoft.com/s/article/Dedicated-Load-Balancer-update-October-2021


Oct 8, 13:41 PDT
Scheduled - On Saturday, Oct 16, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

Customer Impacting / Downtime Announcement(s)

ATTENTION: up to three and a half hours of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service impact details:
** Applications:
Runtime Manager
Applications and server alerts will be in read-only mode and sync back after the update is completed.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Platform alerts and platform messages usage will be interrupted. Some servers’ and applications’ discrete alerts could be interrupted.
* API calls: API calls will only work in read-only mode.
* Logs and Data: log and metric display data will be updated during the service interruption as long as the runtimes are not restarted. In the event runtimes are restarted, the logs and metrics data will not be updated during the service interruption, however it will be synced after the completion of the window if available.


Oct 4, 11:56 PDT
Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.