US1 - Anypoint Platform Status

All Systems Operational

Anypoint Management Center Operational

Access Management Operational

API Manager Operational

Runtime Manager Operational

API Analytics Operational

Anypoint Monitoring Operational

API Functional Monitoring Operational

Anypoint Security Operational

Secrets Manager Operational

Security - Edge Operational

Tokenization Operational

Communities and Engagements Operational

API Community Manager Operational

Exchange Operational

Design Center Operational

Flow Designer Operational

API Designer Operational

API Mocking Service Operational

API Notebook Operational

Runtime Services Operational

Runtime Fabric Operational

Anypoint MQ Operational

Object Store v2 Operational

Scheduler Operational

Enhanced logging Operational

Insights Operational

Persistent Queues Operational

Object Store v1 Operational

Anypoint Partner Manager v2 Operational

Anypoint Visualizer Operational

Data Gateway Operational

DataGraph Operational

Dataloader Operational

Documentation Operational

MuleSoft Composer for Salesforce Operational

MuleSoft Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2021

Customer will see a delay in the API alerts.

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Jun 12, 14:36 PDT

Update - Teams continue to see improvements. Customers will see a delay for about 1.5 hours on dashboards or reports for the API alerts and Analytics. Runtimes are not impacted.
Jun 12, 13:41 PDT

Update - Customers will see a delay for about 2.5 hours on dashboards or reports for the API alerts and Analytics. Runtimes are not impacted. We are beginning to see improvements. Teams continue to investigate.
Jun 12, 12:38 PDT

Update - Customers will see a delay for about 2.5 hours on dashboards or reports for the API alerts and Analytics. Runtimes are not impacted.
Jun 12, 11:30 PDT

Investigating - Customers will see a delay for about one hour on dashboards or reports. for the API alerts and Analytics. Runtimes are not impacted.
Jun 12, 10:29 PDT

Anypoint Platform Release and Maintenance Window

Completed - The scheduled maintenance has been completed.
Jun 12, 12:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 09:00 PDT

Update -

ATTENTION: A 1 to 2 minute service delay is expected during this maintenance window.

We will be performing maintenance on a backend CloudHub database which will result in a possible delay of up to 2 minutes for Memory, CPU alerts, and Autoscaler events.
Service impact details:
* Applications
Runtime Manager Alerts
Memory and CPU alerts can be delayed by up to 2 mins. There will be no impact to Applications.
During maintenance downtime:
* Existing Runtimes: are not impacted. However, any configured autoscaling event can be delayed by up to 2 mins.
* User Experience(UX): will not be impacted.
* API calls: will not be impacted.
* Logs and Data: No impact on logs and metrics.
Jun 11, 11:40 PDT

Scheduled - On Saturday, Jun 12, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

New/enhanced feature releases

Access Management
Improved user and permission management using the Teams feature. The Teams feature provides user grouping mechanisms in Anypoint Platform, which streamlines collaboration, reuse, and scalability.
Revamped the user interface and Access Management navigation menu to simplify navigation and permission management across Business Groups.
Enhancements and updates are available on an opt-in basis. Users can continue using old views after the Teams feature and UI enhancement release.
Anypoint Exchange
Accessibility improvements in Exchange with improved color contrasting of UI components.
Ability to share assets with Teams

Bug fixes & back-end performance enhancement releases

Anypoint MQ
The SSL certificate for Anypoint MQ will change. Applications will experience no downtime with this change unless client applications are configured with certificate pinning, which is not supported on Anypoint MQ. Please refer to this knowledge article for more information - https://help.mulesoft.com/s/article/Anypoint-MQ-Certificate-Change-on-June-12th-2021
Bug fixes (no downtime anticipated)

Downtime Announcement(s)

ATTENTION: a 5 to 15 minutes service interruption is expected during this maintenance window …

We will be introducing the Cookies preferences link and banner so users of Anypoint Management Center public portals can manage their cookie preferences.
*** Service impact details:
* Applications:
- Anypoint Management Center
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* User Experience(UX): Anypoint Management Center scripts may be interrupted by the banner, in which case you will be prompted to provide explicit consent to opt-in to the cookies used on the site.
* API calls: API calls will not be impacted.

ATTENTION: a 15 minutes to 1 hour service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
Service impact details:
* Applications:
- Mule Communication Manager
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Application management capabilities of Runtime Manager may be disrupted as some servers may be disconnected and become unavailable for management. This will be temporary and the correct state of the application will be reflected after the update has been completed.
* API calls: API calls will not be impacted.
* Logs and Data: log and metric display data will be updated during the service interruption.

ATTENTION: a 1 to 5 minutes service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade with memory allocation changes and system capacity as part of the platform’s underlying infrastructure.
Service impact details:
* Applications:
Enhanced logging
During the service interruption, there will be no impact to the applications.
During maintenance downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX):
No data loss. However, Enhanced logging users may not be able to access application logs.
* API calls: will not be impacted.
* Logs and Data: log and metric display data will be updated during the service interruption.
Jun 1, 11:29 PDT

Jun 11, 2021

No incidents reported.

Jun 10, 2021

Customers will experience connection errors when attempting to access or create flows in MuleSoft Composer for Salesforce.

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Jun 10, 08:30 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 08:11 PDT

Identified - The team has identified the issue and are working on implementing a fix.
Jun 10, 07:02 PDT

Update - There are two issues:
Issue#1: RESOLVED: For customers using Chrome and Firefox, the fix is to enable third-party cookies. This will allow the customer to create and access flows.
Issue#2: The team is also investigating the connection issue that is stopping the flow initiation on other platforms.
Jun 10, 06:45 PDT

Investigating - The teams are investigating the connection issue between Salesforce and MuleSoft Composer.
Jun 10, 05:29 PDT

Jun 9, 2021

Customer may experience failures while executing Dataloader.io tasks

Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Jun 9, 18:56 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 18:32 PDT

Identified - We have identified that the issue impacts the tasks using the 'Lookup' functionality when an exact match is not found. Our team is working to resolve the issue.
Jun 9, 16:57 PDT

Update - We are continuing to investigate this issue.
Jun 9, 15:33 PDT

Update - We are continuing to investigate this issue.
Jun 9, 14:27 PDT

Investigating - We are experiencing issues while executing tasks in Dataloader.io. Our engineers are investigating.
Jun 9, 13:30 PDT

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

ATTENTION: A 1 to 2 minute service delay is expected during this maintenance window.

***New/enhanced feature releases***

***Bug fixes & back-end performance enhancement releases***

***Downtime Announcement(s)***

ATTENTION: a 5 to 15 minutes service interruption is expected during this maintenance window …

ATTENTION: a 15 minutes to 1 hour service interruption is expected during this maintenance window.

ATTENTION: a 1 to 5 minutes service interruption is expected during this maintenance window.

New/enhanced feature releases

Bug fixes & back-end performance enhancement releases

Downtime Announcement(s)