All Systems Operational
Anypoint Management Center Operational
Access Management Operational
API Manager Operational
Runtime Manager Operational
API Analytics Operational
Anypoint Monitoring Operational
API Functional Monitoring Operational
Anypoint Security Operational
Secrets Manager Operational
Security - Edge Operational
Tokenization Operational
Communities and Engagements Operational
API Community Manager Operational
Exchange Operational
Design Center Operational
Flow Designer Operational
API Designer Operational
API Mocking Service Operational
Design Center Projects Operational
Runtime Services Operational
Runtime Fabric Operational
Anypoint MQ Operational
Object Store v2 Operational
Scheduler Operational
Log Aggregator Operational
Insights Operational
Persistent Queues Operational
Object Store v1 Operational
Anypoint Partner Manager v2 ? Operational
Anypoint Visualizer Operational
Data Gateway Operational
DataGraph Operational
Dataloader Operational
Documentation Operational
MuleSoft Composer for Salesforce Operational
MuleSoft Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update -
Bug fixes & back-end performance enhancement releases

Anypoint Webserver: Deprecate TLS v1.1 for Anypoint Web Servers. No downtime anticipated.


Sep 24, 12:37 PDT
Scheduled - On Saturday, Oct 2, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)

Customer Impacting / Downtime Announcement(s)

ATTENTION: up to 2 hours of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade of the Tokenization service.
*** Service Impact Details:
** Applications:
Tokenization
* User Experience(UX): Security tab -> Tokenization formats will not be available
Runtime Manager tab -> Tokenization services will not be available
* API Calls: REST API calls will fail.
* Existing Runtimes: are not impacted.

ATTENTION: up to 15 minutes of performance degradation is expected.

We will be performing a scheduled upgrade of the Exchange database which will add load to the engine and might degrade performance.
*** Service Impact Details:
** Applications:
Exchange
* User Experience(UX): Asset creation and retrieval might perform slower than usual.
* API Calls: REST API calls for Asset creation and retrieval might perform slower than usual.
* Existing Runtimes: are not impacted.

ATTENTION: up to 2 hours of performance degradation is expected.

We will be performing a scheduled upgrade of an internal database which will add load to the engine and might degrade performance.
*** Service Impact Details:
** Applications:
Exchange
Anypoint DataGraph
* User Experience(UX): Asset publication might perform slower than usual. DataGraph endpoint updates might perform slower than usual.
* API Calls: REST API calls for Asset publication might perform slower than usual.
* Existing Runtimes: are not impacted.

ATTENTION: up to 1 hour of service interruption is expected during this maintenance window.

As part of our efforts to enhance our security posture to best protect our customer data, we are updating our databases to have encryption at rest. The OSv1 POST/PUT/DELETE functionality will be disrupted for up to 15 minutes during the maintenance window.
Please see here for more details - https://help.mulesoft.com/s/article/Anypoint-Platform-CloudHub-Data-Migration-September-October-2021

Service impact details:
Runtime Manager -
Application deployments through Runtime Manager will fail or will be delayed for up to an hour.
API Manager -
- API deployments through API Manager will fail or will be delayed for up to an hour.
Design Center
- Design Center test experience will be degraded for up to an hour.
Scheduler -
- Application schedules can be delayed by up to an hour.
Object Store v1 -
- Applications using OSv1 (Mule 3.x) will not be able to write/update data while experiencing transaction failures. OSv1 POST/PUT/DELETE API calls will fail up to 15 mins.

During maintenance downtime:
Existing Runtimes/Applications: The existing applications that are running will not be impacted. However, updates and restarts will be delayed for up to an hour.
New Runtimes/Applications: Requests for new application deployment will be delayed for up to an hour.
User Experience(UX): Applications, DLB, VPNs and VPC UI will be in read-only mode. Updates will not work but assets will be visible and will not be impacted.
API Calls: OSv1 POST/PUT/DELETE API calls will fail for up to 15 mins. GET requests will continue to work.
CloudHub POST/PUT/PATCH/DELETE API calls will fail for up to 30 mins. GET requests will continue to work.
Metrics Data: Metrics data will be delayed by up to 30 mins.


Sep 17, 13:47 PDT
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 11:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 PDT
Update - Update Sep 16, 2021: OSv2 Migration to new infrastructure that was planned for this release window is now removed and a new future announcement will provide additional details.


Sep 16, 16:42 PDT
Update - Update Sep 10, 2021: No Downtime for the Data Gateway database upgrade. The Data Gateway database upgrade that was planned for this release window is now removed and a new future announcement will provide additional details.

Bug fixes & back-end performance enhancement releases

* Anypoint OSv2
Anypoint OSv2 service will be migrated to a new infrastructure in the us-east-1, us-east-2 and us-west-1 regions. The SSL certificate for Anypoint OSv2 will change in these regions. Applications will not experience downtime with this change unless client applications are configured with certificate pinning, which is not supported on Anypoint OSv2.


Sep 10, 15:37 PDT
Update - Anypoint VPN Infrastructure Update

As part of regular maintenance mandated by our infrastructure provider, MuleSoft is upgrading the infrastructure and configuration powering your VPN connectivity. We will be performing a scheduled upgrade on the underlying infrastructure of the platform on following dates

Non-production VPNs in EU control plane and US control plane - September 27th to September 30th
Production VPNs in EU control plane - Oct 14th scheduled maintenance windows.
Production VPNs in US control plane - Oct 16th scheduled maintenance windows.

For VPNs that are not set up to be Highly Available, this will incur a downtime. However, Customers can take this update in their own planned Maintenance Windows by availing the VPN "Update" button that was released on July 12th .

See https://help.mulesoft.com/s/article/Anypoint-VPN-Upgrade-2021 for details.


Sep 9, 12:12 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 6, 10:02 PDT
Scheduled - On Saturday, Sep 18, 2021 between 9AM and 2PM PDT (12PM - 5PM EDT, 4PM - 9PM UTC)
New/enhanced feature releases

Bug fixes & back-end performance enhancement releases

Anypoint OSv2
Anypoint OSv2 service will be migrated to a new infrastructure in the us-east-1, us-east-2 and us-west-1 regions. The SSL certificate for Anypoint OSv2 will change in these regions. Applications will not experience downtime with this change unless client applications are configured with certificate pinning, which is not supported on Anypoint OSv2.

Customer Impacting / Downtime Announcement(s)

ATTENTION: up to 2 hours of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade of the Data Gateway database.
*** Service Impact Details:
** Applications:
Data Gateway
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Gateways management capabilities of Data Gateway may be disrupted as some servers may appear as unavailable. This will be temporary and the correct state of the application will be reflected after the update has been completed.
* API Calls: REST API calls will fail.
* Logs and Data: will continue to be collected.
ATTENTION: up to 2 hours of service interruption is expected during this maintenance window.

We will be performing a scheduled upgrade on part of the platform’s underlying infrastructure.
*** Service Impact Details:
** Applications:
API Mocking Service
During Maintenance Downtime:
* Existing Runtimes: are not impacted.
* User Experience(UX): Shareable Links capabilities may be disrupted as the database will be restarted.
* API Calls: Calls to Shareable Links API may be disrupted as the database will be restarted.

Advance Notification - ATTENTION: Anypoint VPN infrastructure update

As part of regular maintenance mandated by our infrastructure provider, MuleSoft will be upgrading the infrastructure and configuration powering your VPN connectivity.
We will be performing a scheduled upgrade on the underlying infrastructure of the platform on Sep 16 in the EU Control plane and Sep 18 in the US Control plane during scheduled maintenance windows. For VPNs that are not set up to be Highly Available, this will incur a downtime.
However, customers can take this update in their own planned Maintenance Windows by availing the VPN “Update” button that will be released on July 19th . See https://help.mulesoft.com/s/article/Anypoint-VPN-Upgrade-2021 for details.

We advise customers to leverage the self-service feature (“Update” button) and upgrade the VPN in a non-Production environment and then Production at the earliest. Waiting till the end or letting the upgrade happen during the maintenance window could result in a high volume of cases for customer support, causing a delay in response time.



Jul 19, 13:34 PDT
Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Sep 16, 14:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 10:05 PDT
Update - The team continues to investigate. We are also investigating a third-party issue that may be related.
Sep 16, 07:36 PDT
Identified - The issue has been identified and we are working on the resolution.
Sep 16, 04:57 PDT
Update - We are still investigating the issue.
Sep 16, 03:46 PDT
Investigating - We are currently investigating a problem reported on our MuleSoft repositories, customers will experience slow responses while trying to access some assets and sometimes will experience errors, the MuleSoft engineering teams are already investigating the problem.
Sep 16, 02:34 PDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - We have resolved the issue. We will be providing an RCA via our support portal in the next 5 business days.
Sep 14, 20:28 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 20:21 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 19:41 PDT
Investigating - We are currently investigating a problem on which Customers will not be able to login to the Anypoint Platform, they will experience the login page refreshing on a loop, however, the workaround is to go directly to https://anypoint.mulesoft.com/login/sign . Our engineering teams are actively investigating the issue.
Sep 14, 17:25 PDT
Resolved - We have resolved the issue. Data Gateway is now working as expected.
Sep 14, 15:10 PDT
Investigating - We are investigating a problem on Anypoint Data Gateway wherein users are unable to create new Data Gateways or edit the configuration of existing Data Gateways. Data Gateways that are currently running are not impacted.
Sep 10, 13:44 PDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021